Customer Service Officer
Core
Manage customer orders, resolve issues, and maintain trading relationships within the Commercial Supply Chain team.
Role type
Customer Service Officer (B2B)
Builds
Customer satisfaction and accurate order management
Domain
Pharmaceuticals / Commercial Supply Chain
Deliverable
client delivery
Required skills
Order management, issue resolution, pricing discrepancy investigation, customer master data maintenance, SAP usage, B2B communication
Preferred skills
Experience with damaged goods/late deliveries, intermediate Microsoft Office
Responsibilities
Manage and resolve incoming calls, enquiries, purchase orders, claims, and rebate processing; Build and maintain strong trading relationships with customers; Ensure customer satisfaction through prompt handling of account enquiries and adjustments; Escalate and document customer feedback; Identify and investigate pricing discrepancies; Represent the Commercial Supply Chain team with professionalism