Service Management Lead | Solution Design & Transition | Defence
Core
Lead service management during capture and transition phases, designing operational models for government and enterprise environments.
Role type
Senior Service Management Lead (Solution Design & Transition)
Builds
Service management models, governance frameworks, and operating models for complex government/enterprise IT services.
Domain
Defence, Government, IT Service Management (ITSM)
Required skills
ITSM, service operations, service transformation, operating model design, governance frameworks, large-scale service transitions, AI/automation application
Preferred skills
End-to-end service lifecycle management (capture to operations), service innovation, AI-enabled service delivery
Technologies
ITSM tools, AI/automation platforms
Responsibilities
Shape credible service management models across ITSM and service operations; Design operating models and governance frameworks for complex environments; Lead service establishment and transition activities; Identify opportunities to apply AI and automation to service delivery.
Seniority
Senior, hands-on IC
