Customer Success Manager - RPHCM
Core
Build genuine, lasting relationships with health workers and services across the Northern Territory to support the Remote Primary Health Care Manuals (RPHCM) program.
Role type
Field-based Customer Success Manager
Builds
Engagement materials and train-the-trainer sessions for the RPHCM digital platform
Domain
Healthcare publishing + Remote/Aboriginal community services
Deliverable
client delivery
Required skills
Customer service, sales or technical support experience, working with remote/rural/Aboriginal communities, written and verbal communication, active listening, problem-solving, ability to travel
Preferred skills
Salesforce, Microsoft 365, publishing industry knowledge, health sector terminology, cultural knowledge of Aboriginal and Torres Strait Islander contexts
Responsibilities
Deliver train-the-trainer sessions, build a network of local champions, create engagement materials, serve as primary point of contact for RPHCM users
Seniority
Individual Contributor