(fluent Croatian & English) Technical Support Consultant (remote)
Core
Deliver customer and technical support via chats and emails for SaaS, software, and hardware solutions.
Role type
Technical Support Consultant (IC)
Builds
Customer support interactions and incident resolution
Domain
IT Support / SaaS / Software & Hardware
Deliverable
client delivery
Required skills
Troubleshooting Windows OS, Antivirus/Firewall configuration, Network setup (ADSL, LAN, Wi-Fi), Office software support, Analytical skills
Preferred skills
Linux knowledge
Technologies
Jira, Microsoft Windows (XP-11), macOS, Android, iOS, Microsoft Office Suite, Internet browsers
Responsibilities
Deliver support via chat and email, Record incidents in CRM/Jira, Prioritize incidents, Escalate issues, Build customer relationships, Troubleshoot OS and network issues
Seniority
Entry-level to Mid-level, hands-on IC
Sourced via workable · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
