Junior Customer Success Manager
Core
Primary contact for retail and e-commerce customers using an AI-powered shopping assistant, guiding onboarding, troubleshooting, and sharing insights.
Role type
Junior Customer Success Manager
Builds
AI-powered shopping assistant for retail and e-commerce
Domain
E-commerce / AI
Deliverable
product features
Required skills
Customer empathy, proactive problem-solving, clear communication, AI tool familiarity, prompting, backend configuration (via careerplan.io/jobs/b90ec289-b70d-4ebd-92a9-52d11881860d-junior-customer-success-manager-at-clera)
Preferred skills
SaaS experience, project management tools, sales collaboration
Technologies
Claude, Google Workspace, Slack, HubSpot, Linear
Responsibilities
Respond to customer questions via email and video call, configure customer settings in product backend, train customers on AI assistant usage, gather and organize customer feedback, collaborate on product demonstrations and expansion planning
Seniority
Junior, 0-2 years experience
