Software Development Engineer, Amazon Customer Service
Core
Build AI-powered solutions and tools to support Customer Service Associates (CSAs) in resolving customer issues efficiently.
Role type
Software Development Engineer (AI-native development)
Builds
AI-powered tools, services, and processes for customer service operations
Domain
E-commerce / Customer Experience / AI
Deliverable
production ML models
Required skills
Software development, system design, architecture, programming languages, AI/ML, data processing
Preferred skills
Full SDLC, modern languages (Java/C++/C#), object-oriented design, machine learning, NLP, statistics (via careerplan.io/jobs/10575233-software-development-engineer-amazon-customer-service-at-amazon)
Technologies
AI, chatbots, AWS
Responsibilities
Design and develop end-to-end software solutions, collaborate with cross-functional teams, troubleshoot platform issues, maintain on-call rotation, contribute to documentation
Seniority
Mid-level, hands-on IC