Customer Service Associate
Core
Assist customers and drivers with inquiries, complaints, and support via live chat, call, or email to ensure first-contact resolution.
Role type
Customer Service Associate
Builds
Customer support experience for Lalamove's on-demand delivery platform
Domain
Logistics / On-demand delivery
Deliverable
client delivery
Required skills
Customer service, problem-solving, live chat, call handling, email support, data recording, Google Workspace, instant messaging tools
Preferred skills
Native Japanese, Business English, flexible shift availability, teamwork, target-driven mindset
Technologies
Google Workspace (Docs, Sheets), instant messaging tools