Implementation & Training Representative
Core
Guide new and existing clients through RMS Cloud reservation system software features via training and onboarding to ensure proficiency and confidence.
Role type
Implementation & Training Representative
Builds
Client proficiency and successful onboarding for RMS Cloud users
Domain
SaaS / Reservation Systems
Required skills
Client onboarding, Technical training delivery, Software feature knowledge, Client feedback collection, Cross-functional collaboration, Performance reporting
Preferred skills
Experience in customer support or account management, Adaptability to varying technical skill levels
Technologies
RMS Cloud
Responsibilities
Conduct comprehensive training sessions on RMS Cloud functionalities, Support clients during the onboarding phase, Track training completion and monitor client progress, Collaborate with product and development teams to update training materials, Collect and share client feedback to enhance product and training strategies
Seniority
Individual Contributor