Strategic Customer Success Manager - Spanish Speaking
Core
Drive growth and retention for Spanish-speaking enterprise clients in Europe by building trusted advisor relationships and ensuring ROI on an AI video platform.
Role type
Strategic Customer Success Manager (B2B SaaS)
Builds
AI video communications platform for enterprise skill development and marketing
Domain
Enterprise software / AI / Video production
Deliverable
client delivery
Required skills
B2B SaaS account management, managing a book of business, forecasting and risk management, onboarding new clients, stakeholder management at C-suite level, retention strategies, ROI analysis
Preferred skills
Light video editing, technical account management experience
Technologies
Synthesia platform
Responsibilities
Drive future growth by building relationships with clients and turning them into happy users, educate clients on creating video content, coordinate regular client check-ins with senior stakeholder attendance, ensure ROI and value are understood by clients, proactively identify risks and growth opportunities, successfully onboard new clients
Seniority
Individual Contributor, mid-to-senior level