Service Coordinator
Core
Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs to ensure efficient service delivery.
Role type
Service Coordinator
Builds
Service delivery operations for customers
Domain
Aftermarket services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Scheduling, database management, invoicing, report generation, customer needs assessment, process improvement
Preferred skills
Analytical thinking, problem-solving, adaptability
Technologies
Scheduling software, MS Office Suite
Responsibilities
Coordinate and schedule service technicians; Optimize technician time and resource usage; Facilitate site entry and mobilization; Monitor technician availability; Assess customer service needs; Generate invoices and maintain work order costs; Prepare reports on service utilization and outcomes; Update customer interaction records.
Seniority
Individual Contributor