SMB Account Manager
Core
Account Manager supporting hospitality venues (bars, pubs, restaurants) with onboarding, performance strategies, and growth initiatives on the me&u platform.
Role type
Account Manager (Client Success / Growth)
Builds
me&u platform (hospitality ordering and payment system)
Domain
Hospitality technology / SaaS
Deliverable
client delivery
Required skills
account management, relationship building, commercial mindset, problem-solving, CRM management, business review facilitation
Preferred skills
hospitality industry experience, SaaS experience
Responsibilities
Build and nurture long-term relationships with venue partners; Drive account growth by identifying upsell opportunities; Lead business reviews to analyze performance and uncover expansion opportunities; Spot venues at risk of churn and work to re-engage them; Collaborate with internal teams (Sales, Onboarding, Product, Support) to deliver customer experience; Provide training and guidance to venue staff to maximize product adoption; Keep CRM and reporting up to date.