Junior Customer Support Specialist
Core
Provide answers to customers by identifying problems and assisting with incoming queries via telephone, email, and live chat; educate clients on website and trading platform usage.
Role type
Junior Customer Support Specialist
Builds
Customer support interactions for a global CFD broker
Domain
Financial services / Forex / CFDs
Deliverable
client delivery
Required skills
Computer literacy, Microsoft Office, English fluency, problem identification, communication
Preferred skills
FX/CFD industry knowledge, additional language skills
Responsibilities
Answer customer queries by phone, email, and live chat; Educate clients on trading platforms; Communicate regarding company products and services; Assist other departments
