Customer Enablement Specialist - Australia
Core
Deliver exceptional customer experiences and technical support to help APAC customers maximize value from marketing enablement software suites, driving activation, retention, and revenue expansion.
Role type
Senior Customer Enablement Specialist (SaaS)
Builds
Customer success outcomes (activation, retention, LTV) via onboarding sessions and technical support for SMBs, government, and finance entities.
Domain
Digital Marketing / MarTech / SaaS
Required skills
Technical support, customer onboarding, SaaS platform expertise, compliance navigation, CRM management, data analysis, root cause analysis, stakeholder communication
Preferred skills
MarTech industry knowledge, UI/UX troubleshooting, commercial acumen, documentation skills
Technologies
CRM systems, ticketing systems, multi-platform marketing software suites
Responsibilities
Lead high-touch onboarding sessions and platform walkthroughs; resolve complex customer inquiries across phone, chat, and email; document and escalate platform bugs or feature requests; contribute to internal documentation and help resources; monitor KPIs including CSAT, NPS, and retention.
Seniority
Mid-Senior, hands-on IC