Partner Operations, MSSP
Core
Build and manage operational foundations for MSSP, MSP, and Telco partners, focusing on onboarding, activation, consumption visibility, renewals, and recurring revenue workflows.
Role type
Senior Partner Operations Manager (MSSP)
Builds
Scalable partner lifecycle workflows, reporting dashboards, and cross-functional coordination mechanisms for service-provider models.
Domain
Cybersecurity SaaS / Managed Security Service Provider (MSSP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Partner lifecycle management, recurring revenue model expertise, complex account hierarchy navigation, process automation, Salesforce proficiency, cross-functional stakeholder management, analytical rigor, project management
Preferred skills
MSSP/MSP/Telco customer models, licensing and billing workflows, PRM platforms, BI tools, cybersecurity industry experience, operating review facilitation
Technologies
Salesforce, PRM platforms, BI tools, workflow automation
Responsibilities
Manage partner lifecycle from onboarding to offboarding; Establish operating workflows for partner and customer hierarchies; Coordinate licensing, provisioning, usage, and billing processes; Build reporting on active partners, usage, and recurring revenue; Serve as operational point of contact for partner escalations; Facilitate cross-functional operating reviews.
Seniority
Senior, hands-on IC