Service Desk Analyst - Previous MSP experience essential
Core
Level 1/2 Service Desk Officer providing first-level technical support and troubleshooting IT issues for end-users.
Role type
Level 1/2 Service Desk Analyst
Builds
IT support services for end-users
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Microsoft 365, Windows AD, Azure AD, SharePoint, Exchange, Group Policy, ticket documentation, SLA prioritization
Preferred skills
Previous MSP experience, intermediate ICT troubleshooting skills
Technologies
Microsoft 365, Windows AD, Azure AD, SharePoint, Exchange
Responsibilities
Provide first-level technical support to end-users, troubleshoot and resolve IT-related queries, document and track support requests, collaborate with the IT team to find solutions
Seniority
Entry to Mid-level, hands-on IC
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