Help Desk Support Officer
Core
Provide first-level IT support via phone and remote channels to resolve routine software and hardware issues for end users.
Role type
Help Desk Support Officer (Level 1 IT Support)
Builds
IT support services for internal staff and potentially external clients
Domain
Healthcare / Indigenous Health Services / IT Support
Deliverable
client delivery
Required skills
remote desktop support, phone support, ticket management, software troubleshooting, hardware troubleshooting, service agreement compliance
Responsibilities
Answer support calls and respond to emails and tickets, diagnose and resolve routine IT problems, communicate updates and implement fixes, guide end users on software features and limitations
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