Outcomes Architect Manager, France
Core
Lead a team of Outcomes Architects to drive workflow adoption, value realization, renewal readiness, and expansion for enterprise customers in an AI-native workspace.
Role type
Senior first-line manager (Outcomes Architect team)
Builds
Customer outcomes including adoption, value realization, and revenue growth
Domain
B2B SaaS, AI-native collaboration, workflow automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Frontline management of customer-facing GTM teams, coaching teams through customer discovery and value realization, commercial instincts for account health and renewal risk, deep customer-facing discovery instincts, operational rigor for inspection cadences, talent development from onboarding to performance management, executive communication, technical fluency in workflow systems, agency in ambiguous problems
Preferred skills
Experience in consumption/usage-based business models, building high-performing frontline teams from early stage, leading GTM motion changes, working with flat/at-risk renewals, partnering with Solutions Consulting and Services, familiarity with AI transformation and workflow automation
Technologies
Notion systems, AI tools, workflow automation platforms
Responsibilities
Own Net Revenue Growth performance for the team's book of business, coach OAs on the OA builder motion, build and run the operating cadence for the team, hire and certify new OAs, partner with Solutions Consultant managers on expansion and renewal strategy, partner with Services leadership on complex implementation needs, set standards for product and AI fluency, represent the team in leadership forums, uphold excellence via global OA methodology
Seniority
Manager, first-line leadership
