Energy Specialist - Telco, (Inbound Customer Service)
Core
Deliver end-to-end customer service for residential customers via phone and email, handling service activation, retention, sales, tech support, billing, complaints, and customer education.
Role type
Inbound Customer Service Representative
Builds
Customer satisfaction and retention for Origin's Internet portfolio
Domain
Telecommunications / Energy Retail
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Problem solving, Adaptability, Empathy, Data interpretation
Responsibilities
Answer customer inquiries via phone and email, Resolve technical and billing issues, Support service activation and retention, Handle complaints and customer education, Work rotating shifts (8am–11pm Mon-Sun)
