Customer Support Associate with Norwegian & English – Sofia, Bulgaria
On-site · Bulgaria
Core
Provide inbound voice and non-voice customer support for a telecommunications provider, handling inquiries about top-ups, SIM activation, and roaming usage.
Role type
Customer Support Associate
Builds
Customer service interactions via phone, email, and chat
Domain
Telecommunications
Deliverable
client delivery
Required skills
Norwegian (B2), English (B2), verbal communication, written communication, computer literacy, process adherence
Preferred skills
CRM/ticketing system experience, problem-solving, customer-focused mindset
Responsibilities
Handle inbound customer inquiries via phone, email, and chat; Assist with account top-ups, SIM activation, and roaming usage; Resolve customer concerns efficiently; Document customer interactions accurately
