Customer Care Officer
Core
Front-desk and administrative support for an allied health clinic serving older South Australians, managing client access, billing, and clinic operations.
Role type
Customer Care Officer (Healthcare Administration)
Builds
Clinic operations and client service experience for an aged care/allied health provider
Domain
Healthcare / Aged Care
Deliverable
client delivery
Required skills
Appointment scheduling, billing and invoicing, client record management, referral processing, Microsoft Office proficiency, knowledge of aged care funding programs (CHSP, SAH)
Preferred skills
Experience in allied health or medical administration, knowledge of SAH and CHSP programs
Responsibilities
Act as central point of contact for clients, families, and referrers; Manage appointments, enquiries, referrals, and waitlists; Process client payments, invoicing, and billing; Maintain accurate client records and administrative documentation; Support clinicians through efficient clinic administration; Assist clients in accessing Allied Health services and navigating funding programs
Seniority
Individual Contributor, entry to mid-level
