Customer Onboarding Manager - Malaysia
Core
Primary point of contact for client onboarding, bridging client needs with platform implementation to ensure seamless adoption and long-term success.
Role type
Customer Onboarding Manager
Builds
Customer onboarding journeys and product adoption for B2B SaaS clients
Domain
B2B SaaS / Marketing Technology (Martech)
Deliverable
client delivery
Required skills
Project management, stakeholder management, product adoption strategy, risk mitigation, cross-functional coordination, client relationship building, onboarding process ownership
Preferred skills
Strategic thinking, proactive problem solving, innovative customer engagement
Technologies
Insider One CDP platform, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Lead onboarding kick-offs and align on success metrics; guide clients on product features and best practices; coordinate with internal engineering/product teams for integration; capture client feedback to drive product improvements; proactively identify and resolve onboarding risks; manage end-to-end delivery timelines and scope.
