Customer Success Manager - Colombia
Core
Manage a large portfolio of 120+ restaurant customers to maximize product adoption, deliver value, and mitigate churn risks for an AI-native SMB operating system.
Role type
Associate Customer Success Manager (B2B2C)
Builds
AI-native system for local business owners (restaurants) including website, online ordering, CRM, and POS
Domain
Food & Hospitality / SMB SaaS
Required skills
Account management, full-cycle sales, objection handling, data interpretation, pipeline prioritization, strategic thinking, early intervention for churn
Preferred skills
Restaurant industry experience, grit, adaptability, navigating ambiguity
Technologies
Salesforce, Sales Loft, TalkDesk, Gong, Loom, Metabase
Responsibilities
Engage with at-risk customers to maximize adoption and reduce churn, influence product roadmap via cross-functional feedback, drive expansion opportunities, refine health metrics
Seniority
Individual Contributor, early career (2+ years experience)