Technical Support Specialist
Core
Frontline technical support for Propeller's integrated hardware (drones, smart ground control points) and cloud-based software used for capturing 3D worksite versions.
Role type
Entry-level Technical Support Specialist
Builds
Customer support solutions for mapping, measuring, and managing earthwork sites
Domain
Geospatial technology / Construction & Mining
Deliverable
client delivery
Required skills
Remote troubleshooting, Customer-facing technical support, Self-management, Clear communication, Adaptability, Data-driven problem solving
Preferred skills
GPS/photogrammetry knowledge, GIS/surveying experience, Construction/mining industry knowledge, Zendesk experience
Responsibilities
Manage inbound technical support cases from contact to resolution, Diagnose drone survey and photogrammetry issues, Assist customers with platform navigation and data discrepancies, Collaborate with Customer Success and engineering teams, Maintain knowledge base documentation
Seniority
Entry-level, hands-on IC