Service Engineer I
Core
First-level troubleshooting and triage for grounded autonomous logistics assets (aircraft, droids, docks) to restore safe operations and protect deliveries.
Role type
Service Engineer I (IC)
Builds
Recovery workflows for Zipline's autonomous drone delivery system
Domain
Autonomous logistics / drone delivery / hardware maintenance
Deliverable
physical/clinical work
Required skills
technical troubleshooting, diagnostic guide execution, incident management, log analysis, work order creation, cross-functional coordination, safety compliance
Preferred skills
aviation/robotics/hardware experience, technical writing, ERP system usage
Technologies
ticketing systems, incident-management tools, ERP systems, diagnostic tools, telemetry dashboards
Responsibilities
Triage tickets, alerts, logs, and operational reports; Execute approved diagnostic guides and workflows for grounded assets; Document actions, outcomes, and symptoms for traceability; Escalate unresolved issues with completed steps and recommendations; Create work orders and coordinate handoffs for physical inspection or repair; Identify recurring issues and provide feedback to improve recovery workflows
Seniority
Entry-level IC (2+ years experience)
