Senior Software Engineer/Developer (Acurity)
Core
Manage and guide a team to deliver IT managed support services for Australian Superannuation Registry systems, ensuring SLA adherence and continuous improvement.
Role type
Senior IC/Lead IT Managed Support Engineer (Superannuation Registry)
Builds
IT managed support services and support artefacts for major Australian Superannuation Registry systems
Domain
Financial Services / Superannuation / IT Operations
Deliverable
client delivery
Required skills
Acurity Registry systems, SQL, incident management, SLA management, root cause analysis, technical documentation, team mentorship, vendor partnership management
Preferred skills
Experience with SuperB, Calibre, or Capital systems, business analysis skills, strong troubleshooting skills
Technologies
Acurity, SQL
Responsibilities
Manage and mentor the Registry capability team, collaborate with clients to gather requirements, perform root cause analysis on issues, create and maintain technical documentation and support processes, contribute to onboarding new managed support services, adhere to info sec policies
Seniority
Senior, hands-on IC with team management