Support Manager, Wealth Management, IT
Core
Ensure stability, reliability, and continuous improvement of wealth management systems (trading, settlement, internet channels) while delivering high-quality application support.
Role type
Senior IC application support and system reliability manager
Builds
Stable trading and settlement platforms for wealth management clients
Domain
Financial services / Wealth Management
Required skills
Incident management, problem management, root cause analysis, BCP/DR planning, system testing coordination, stakeholder management, SQL/scripting, batch scheduling, equity/futures trading system knowledge
Preferred skills
Application monitoring tools, operational dashboards, automation
Technologies
SQL, scripting languages, batch scheduling tools
Responsibilities
Lead system reliability reviews across WM platforms, drive proactive monitoring enhancement, manage post-incident reviews, design and coordinate BCP/DR testing, define and track availability KPIs, provide day-to-day application support for WM systems, manage and resolve production incidents, liaise with vendors and developers, support user requests for data and reporting, plan and execute system testing, maintain system stability through health checks, provide on-call support
Seniority
Senior, hands-on IC with leadership responsibilities
