IT Support Engineer I, Operations Technology Solutions
Core
First-level IT support for operations at a logistics fulfillment center, handling hardware troubleshooting, equipment allocation, and user device support.
Role type
Junior IT Support Engineer (Operations Technology)
Builds
IT infrastructure and device support for fulfillment center operations
Domain
Logistics / Operations Technology
Required skills
Windows/Mac/Linux OS support, hardware troubleshooting, printer maintenance, thin client support, RMA processes
Preferred skills
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Technologies
Windows, Mac, Linux, Zebra thermal printers, thin clients, PCs, scanners, portable handheld terminals
Responsibilities
Provide first-level technical support for fulfillment center operations, allocate and maintain IT equipment, troubleshoot end-user devices and printers, manage Return Merchandise Authorization (RMA) processes
Seniority
Junior, entry-level IC