Field Services Technician
Core
Provide Tier I & II IT support, troubleshooting hardware, software, and IT systems to ensure seamless daily operations for Perth Airport staff and systems.
Role type
Senior IC IT Support Technician
Builds
IT system stability and user productivity across desktops, smartphones, and AV systems
Domain
Aviation / Enterprise IT Infrastructure
Required skills
Tier I & II IT support, hardware/software troubleshooting, operating system deployment, SCCM, WSUS, Intune, incident tracking, change management
Preferred skills
Root cause analysis, problem management, stakeholder communication
Technologies
SCCM, WSUS, Intune
Responsibilities
Serve as primary point of contact for IT support, resolve technical issues related to hardware and software, maintain incident records, escalate complex issues to SMEs, identify recurring issues and implement solutions, support change management initiatives
Seniority
Mid-level, hands-on IC