IT Operations Support Lead
Core
Senior IT Site Lead for Singapore and regional SEA support, ensuring world-class IT operations, hardware/software troubleshooting, and executive support.
Role type
Senior IC IT Operations Lead (Site & Regional)
Builds
Reliable onsite IT infrastructure, support processes, and executive tech environments
Domain
Global Fintech / Payments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS/Windows troubleshooting, hardware debugging, AV support, vendor management, onboarding/offboarding, documentation, networking basics, Google Workspace/Okta/JIRA/Zoom admin
Preferred skills
Financial services/fintech experience, people management
Technologies
macOS, Windows, Google Workspace, Okta, Confluence, JIRA, Zoom
Responsibilities
Own IT operations reliability for Singapore site; provide escalated regional support for SEA (MY/VN/ID); deliver on-site/remote technical support; manage hardware troubleshooting and AV support; run new hire onboarding; manage vendors and logistics; partner on office build-outs; provide executive/VIP support
Seniority
Senior, hands-on IC
