Customer Support Agent – Dutch Speaker
Core
First point of contact for hotel customers, assisting with platform questions, workflows, and common issues via phone, WhatsApp, live chat, and email.
Role type
Customer Support Agent
Builds
Hospitality technology platform for hotels
Domain
Hospitality technology
Deliverable
client delivery
Required skills
Native or fluent Dutch, Advanced English, Customer support experience, Hospitality operations experience, Communication skills, Software learning ability, Escalation management
Preferred skills
Familiarity with PMS, POS, or channel management tools
Responsibilities
Respond to customer inquiries through phone, WhatsApp, live chat, and email; Guide hotel customers through platform features, settings, and standard workflows; Resolve Tier 1, non-technical questions efficiently and confidently; Escalate more complex technical or customer issues to the appropriate Customer Success and Technical teams; Maintain accurate and up-to-date customer information and interaction records in HubSpot; Learn from and contribute to the internal knowledge base to improve support quality and consistency; Collaborate with the wider Customer Success team to provide a positive and reliable customer experience; Work scheduled shifts from 16:00 to 00:00 CET, with occasional weekend support when required.