Graduate IT Support
Core
Providing Level 1 IT support to diverse business customers via phone, email, and remote tools, troubleshooting hardware, software, and network issues.
Role type
Entry-level IT Support Engineer
Builds
Desktop support, user onboarding, and IT deployments for business customers
Domain
IT Services / Managed Service Provider (MSP)
Required skills
Troubleshooting hardware and software, Microsoft 365 administration, Windows desktop support, ticket logging and management, remote support tools, customer communication
Preferred skills
Customer service experience, networking fundamentals, willingness to learn, collaboration
Technologies
Microsoft 365, Windows, remote support tools
Responsibilities
Providing Level 1 IT support via phone, email, and remote tools; Troubleshooting hardware, software, network, and connectivity issues; Assisting with workstation setups and user onboarding; Logging and resolving support tickets; Escalating complex technical issues