Customer Experience Intern
Core
Support retention, expansion, and customer satisfaction for 300+ B2B SaaS customers across Latin America by executing scalable customer marketing initiatives and coordinating key touchpoints.
Role type
Customer Experience Intern
Builds
Scalable customer relationships and engagement programs for the LATAM region
Domain
B2B SaaS / Customer Marketing
Deliverable
product features
Required skills
Fluency in Portuguese and English, Student status in Marketing/Business/Communications, Strong written communication, Organizational skills, Analytical mindset
Preferred skills
Spanish proficiency, Interest in community building
Technologies
Google Workspace, spreadsheets, docs, project trackers
Responsibilities
Execute scalable customer marketing initiatives to strengthen adoption and engagement, Organize priority touchpoints across the customer base, Support advocacy programs to turn customers into promoters, Contribute to customer storytelling and social proof initiatives, Maintain operational flow for referral and ambassador efforts, Track engagement learnings to improve delivery
Seniority
Intern