Mobile Technical Support Specialist
Core
Resolve customer enquiries and manage incidents for mobile and unified communications (UC) services via phone, email, and digital channels.
Role type
First-level technical support specialist (mobile & UC)
Builds
Customer support for mobile and unified communications products
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
Customer service experience, mobile phone support, IT service desk experience, incident management, system record keeping, security clearance
Preferred skills
NV1 security clearance, ICT qualification, ITIL certification
Technologies
Service management systems, mobile devices, SIM records
Responsibilities
Respond to customer enquiries, record and manage incidents, use work instructions to identify issues, maintain device and service records, escalate complex issues
Seniority
Entry-level / Fixed-term
