Unified Communications & Voice Operations Engineer - PuneVOIS
Core
Provide end-to-end 2nd line operational support for Cisco Unified Communications and Voice over IP (VoIP) services within a Hosted Collaboration Solution environment for global enterprise customers.
Role type
2nd line Unified Communications & Voice Operations Engineer
Builds
Hosted Collaboration Solutions for global enterprise customers
Domain
Telecommunications / Unified Communications
Required skills
Cisco Unified Communications, VoIP, incident management, problem management, change management, data centre infrastructure, Nexus technologies, firewalls, routing protocols, PowerShell, cloud computing, networking concepts
Preferred skills
automation, troubleshooting, root cause analysis, customer/vendor coordination, documentation, shift work adaptability
Technologies
Cisco, Nexus, PowerShell
Responsibilities
Diagnose and resolve technical incidents within SLAs, perform root cause analysis and implement corrective actions, manage and coordinate vendor support activities, assess and implement change requests, onboard new customers into production, generate and analyse signalling and traffic reports, identify and deploy automation solutions, maintain technical documentation and inventory databases
Seniority
Mid-level, hands-on IC
