Welcome Agent
Core
Frontline guest service role handling check-ins, check-outs, payments, and guest inquiries at a luxury hotel.
Role type
Guest Service Agent (Welcome Agent)
Builds
Guest check-in/check-out processes, payment transactions, and guest communication
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Reservation processing, payment handling, guest communication, conflict resolution, cash handling, reporting
Preferred skills
Problem-solving, humor, charm, luxury service mindset
Technologies
PMS system, e-folios, computer reporting systems
Responsibilities
Confirm reservations and assign rooms, process check-outs and resolve disputes, handle various payment types, coordinate with housekeeping, answer guest calls and provide local information, run daily arrival/departure reports, balance cash drawers, follow safety and security policies