Software Implementation & Support Specialist – India (Remote)
Core
Implement and support DayCheck, an earned wage access solution for restaurant employees, integrating with Teamwork labor management systems.
Role type
Software Implementation & Support Specialist
Builds
DayCheck implementation for new merchants and restaurant operators
Domain
Fintech / Restaurant Technology / Earned Wage Access
Required skills
Implementation coordination, Quality Assurance, Training & Enablement, Account Monitoring, Product Knowledge, Support Escalation, Pipeline Management, Cross-Team Collaboration, Growth Support
Preferred skills
Restaurant operations, Point-of-Sale (POS) systems, payroll platforms, earned wage access tools, labor management platforms
Technologies
DayCheck, Teamwork, Zoom, Slack
Responsibilities
Lead setup and configuration of new DayCheck accounts, Validate account setup via tip flow checks and pre-launch QA, Train merchants and internal teams on DayCheck workflows, Oversee new merchant launches and payroll reconciliation, Handle advanced support requests regarding integrations and money movement, Monitor new activation cases and document progress, Contribute to tooling improvements and process documentation
Seniority
Mid-level, hands-on IC
