Service Desk Analyst - NV1
HybridSecurity clearance required
Core
Provide high-quality remote and onsite ICT support, troubleshoot incidents, and manage user accounts and devices for a range of clients.
Role type
Service Desk Analyst
Builds
IT support services for clients
Domain
IT Services / Managed Services
Required skills
ICT support, troubleshooting, user account management, device setup, ITSM platforms, Microsoft 365, Windows, Azure, Intune, endpoint technologies
Preferred skills
ITIL, Microsoft technologies
Technologies
Microsoft 365, Windows, Azure, Intune, ServiceNow, Ivanti, Jira Service Management, ConnectWise
Responsibilities
Provide remote and onsite ICT support, troubleshoot incidents and service requests, set up user accounts and devices, support onboarding and offboarding, collaborate with technical teams and vendors
Seniority
Entry to Mid-level