Technical Customer Service Advisor - Italian Speaker (Bokun)
Core
Technical support advisor diagnosing and resolving complex technical issues for B2B tour and experience suppliers using Bókun software.
Role type
Technical Support Advisor (Escalation Team)
Builds
Bókun booking and channel management platform for travel experience suppliers
Domain
Travel technology / B2B SaaS
Deliverable
client delivery
Required skills
technical troubleshooting, analytical thinking, mediation, negotiation, English fluency, Italian fluency, CSS/HTML/CMS knowledge, ticket management, documentation
Preferred skills
travel/tourism industry experience, shift flexibility
Technologies
Bókun platform, email, phone, video conferencing, chat, CSS, HTML, CMS tools
Responsibilities
diagnose and resolve complex technical incidents, triage and escalate issues to appropriate teams, research and replicate reported problems, raise detailed bug reports, maintain troubleshooting documentation, manage inbound/outbound communication in English and Italian
Seniority
Mid-level (1-3 years experience)