Bókun Technical Support Advisor - Spanish Speaker
Core
Diagnose and resolve complex technical issues for B2B tour and experience suppliers using Bókun's booking and channel management platform.
Role type
Senior IC technical support advisor (escalation team)
Builds
Bókun booking engine, channel manager, and marketplace for the travel experience industry
Domain
Travel technology / B2B SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, analytical thinking, mediation, negotiation, bug reporting, documentation, multichannel communication (email, phone, video, chat), CSS/HTML/CMS knowledge
Preferred skills
Experience in travel/tourism/hospitality industries, experience with operational metrics (quality, efficiency, handle time)
Technologies
Bókun platform, CSS, HTML, CMS tools
Responsibilities
Triage and resolve customer technical issues, research and replicate reported problems, raise detailed bug reports, act as internal escalation point for Tier 1 cases, collaborate with technical teams, manage inbound/outbound communication in English and Spanish
Seniority
Mid-level, hands-on IC