Business Travel Consultant (Berlin or Remote) (Geschäftsreiseexperte)
Core
Providing first-class travel support via chat, phone, and email to resolve user issues and ensure customer satisfaction.
Role type
Senior Business Travel Consultant (Customer Support)
Builds
Travel booking platform and self-service tools for corporate travelers
Domain
Corporate travel technology
Deliverable
client delivery
Required skills
GDS systems (Sabre, Amadeus, Galileo), flight/hotel/car/train booking, customer service, stakeholder feedback, compliance adherence
Preferred skills
Zendesk, Salesforce, Slack, Gmail, industry best practices
Technologies
GDS (Sabre, Amadeus, Galileo), Zendesk, Salesforce, Slack, Gmail
Responsibilities
Provide travel support via chat, phone, and email; Update knowledge on providers and destinations; Assess customer needs and urgency; Process hotel, flight, car, and train bookings; Advise on self-service platform options; React quickly within SLA; Ensure compliance with company and customer policies; Provide feedback to stakeholders on progress and processes; Participate in team meetings regarding products and suppliers
Seniority
Senior, hands-on IC
