Customer Service Administrator
Core
Coordinate warranty claims and service jobs for A&L Windows & Doors, ensuring accurate entry, booking, and progression to completion.
Role type
Service Administrator
Builds
Warranty claim resolutions and completed service jobs
Domain
Manufacturing (Windows & Doors)
Required skills
SAP, Microsoft Excel, Outlook, Teams, data entry, customer service, job coordination, time management
Responsibilities
Booking and coordinating ongoing warranty jobs following technician visits, entering and managing service and warranty jobs in SAP, liaising with homeowners and internal teams, contacting customers to arrange appointments, managing ongoing service jobs to meet timeframes, responding to customer enquiries and troubleshooting issues, maintaining accurate service documentation and customer records, supporting completion of service jobs to achieve invoicing targets.