Aftersales Director
Core
Lead the national aftersales function for a new global automotive brand in Australia, building systems, processes, and dealer networks to deliver a premium ownership experience.
Role type
Senior leadership, Aftersales Director
Builds
National aftersales systems, dealer support strategies, and customer service programs
Domain
Automotive, After-sales service, Dealer network management
Deliverable
product features
Required skills
Aftersales strategy, Dealer network management, Customer satisfaction management, Warranty and technical support, Parts operations and logistics, Team leadership, Data analysis
Preferred skills
Experience in premium automotive brands, Building functions from the ground up, Scaling operations
Responsibilities
Lead national aftersales strategy and execution, Manage dealer KPIs and network standards, Champion customer service and satisfaction initiatives, Oversee warranty and technical support processes, Manage parts operations and supply chain, Build and lead the internal aftersales team, Use data to drive continuous improvement