Customer Success Manager – India & Singapore (Pod)
Core
Manage customer accounts, resolve inquiries, and drive retention/revenue growth for Volopay's fintech platform serving the India market.
Role type
Customer Success Manager
Builds
Customer relationships, retention, and revenue growth for a corporate card and expense management platform
Domain
Fintech / SaaS
Deliverable
client delivery
Required skills
Account management, issue resolution, problem-solving, independent execution, process development, cross-functional collaboration, performance monitoring
Preferred skills
Zoho/Intercom experience, fintech/SaaS background
Responsibilities
Serve as primary point of contact for designated accounts, resolve customer inquiries via Intercom, take ownership of issues from identification to resolution, build relationships to improve product adoption, identify gaps and build scalable workflows, monitor KPIs (satisfaction, retention, revenue), and gather customer feedback for internal teams
Seniority
Individual Contributor
