area collections manager chennai- flows
Core
Own collection performance, lead a team of 2-5, and manage 3-6 collection agencies to drive resolution and recovery outcomes for personal loans and pay-later credit lines in the Chennai region.
Role type
Senior Area Collections Manager
Builds
Loan recovery and resolution outcomes for underserved borrowers
Domain
Financial Services / Credit Collections / Lending
Deliverable
client delivery
Required skills
Local portfolio analysis, team leadership and coaching, agency management, collection strategy execution, compliance adherence, MIS and metrics analysis
Preferred skills
Knowledge of local district and pin code risk profiles, familiarity with local collection agencies, proficiency in local language, understanding of collections code of conduct
Technologies
MIS tools, collection metrics dashboards
Responsibilities
Monitor portfolio movement and execute collection strategies, coach and develop direct reports, manage collection agencies for capacity and productivity, analyze MIS to identify performance gaps, ensure adherence to RBI guidelines and company policies, collaborate with operations, risk, and legal teams