Customer Experience Specialist
Core
Manage customer portfolio, process orders and deliveries, and resolve issues for a manufacturing and packaging business.
Role type
Customer Experience Specialist
Builds
Customer service operations and order fulfillment
Domain
Manufacturing and Packaging
Deliverable
client delivery
Required skills
SAP, CRM (Dynamics), order processing, delivery coordination, invoice management, customer relationship management, Microsoft Excel
Responsibilities
Manage customer enquiries via phone and email, Process orders, amendments and delivery requests, Liaise with manufacturing and supply chain teams to resolve issues, Manage invoices, PODs, credits and returns, Support sales with quotes, pricing, reporting and administration, Maintain accurate customer records and support forecasting activities
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