Technical Support Specialist
Core
Troubleshoot technical issues for customers and internal engineers, document findings, and drive product/process improvements to enhance developer experience.
Role type
Senior IC technical support specialist (SaaS/Enterprise)
Builds
AI-driven due diligence and risk intelligence platforms for global law firms, private banks, and financial services
Domain
Fintech / AI / Due Diligence
Deliverable
production ML models | product features | dashboards & analysis
Required skills
API troubleshooting, workflow automation, JavaScript, React, Python, Go, Kubernetes, Docker, GCP, Grafana, structured problem-solving
Preferred skills
LLM API experience (OpenAI/Anthropic), PR contributions to production codebases, support tooling development, enterprise SaaS background
Technologies
JavaScript, React, Python, Go, Grafana, GCP, Docker, Kubernetes, OpenAI, Anthropic
Responsibilities
Diagnose and reproduce technical issues across platforms, write scripts and fix bugs to improve support tooling, capture and relay customer feedback to Product/Engineering, document workarounds and findings, collaborate with Engineering/Solutions teams on developer experience improvements
Seniority
Mid-Senior, hands-on IC