Senior AI Analyst (AgentiX Support) Cortex
Core
Translate raw model output into a reliable, high-quality production system for Generative AI-driven customer support engineering.
Role type
Senior AI Analyst (Prompt Engineering & Model Quality)
Builds
Generative AI support system (Co-Pilot) for customer support engineering
Domain
Cybersecurity / Generative AI / Customer Support
Deliverable
production ML models
Required skills
Prompt Engineering, Python, LLMs, Data Governance, Customer Support Operations, Technical Communication, MLOps, Automated QA
Preferred skills
Cloud platforms (GCP, Kubernetes), CI Pipelines (Gitlab), BigQuery, APIs
Responsibilities
Develop in-product support instructions based on real cases, validate production models using evaluation platforms, drive continuous training loops via prompt engineering, implement controls for compliant knowledge base content, partner with R&D to translate quality issues into model logic improvements
Seniority
Senior, hands-on IC