Customer Success Engineer
Core
Provide 24/7 technical support, troubleshooting, and implementation consulting for the Pathify campus experience platform, serving higher education institutions globally.
Role type
Senior Customer Success Engineer (Technical Support & Implementation)
Builds
Pathify platform integrations, SSO configurations, and data provisioning workflows for university clients
Domain
EdTech / Higher Education / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
JavaScript debugging, SAML SSO configuration, API integration troubleshooting, JSON/XML/CSV data handling, SFTP workflows, root cause analysis, implementation consulting
Preferred skills
EdTech/LMS sector experience, startup environment experience, functional and adoption consulting
Technologies
JavaScript, SAML, Okta, Azure AD, Shibboleth, SFTP, JSON, XML, CSV
Responsibilities
Diagnose and resolve complex application, integration, and data issues escalated beyond Tier 2; Own troubleshooting of SAML SSO configurations and API-driven integrations; Read and interpret JavaScript, scripting languages, and system logs to pinpoint root causes; Manage and validate complex file provisioning workflows including structured data files and secure automated transfers; Provide first-line technical coverage during Australian and New Zealand business hours; Serve as implementation lead for newly signed institutions, owning functional and adoption consulting alongside technical configuration; Provide technical sales support for key opportunities with regional Account Executives
Seniority
Senior, hands-on IC