Partner Success Director
Core
Own end-to-end relationships with health system partners, acting as the primary point of contact for executives and clinicians to drive adoption, retention, and expansion.
Role type
Senior Partner Success Director (Healthcare SaaS)
Builds
Enterprise AI platform for real-time clinical documentation and EMR integration
Domain
Healthcare / Generative AI / Enterprise SaaS
Deliverable
client delivery
Required skills
Strategic account management, executive relationship building, healthcare landscape knowledge, data-driven storytelling, cross-functional collaboration, product training, retention strategy
Preferred skills
Management consulting background, health system innovation experience, technical aptitude for complex software
Technologies
EMR systems, generative AI platforms
Responsibilities
Conduct executive business reviews to assess performance and align on growth; build deep relationships with clinicians to anticipate needs and drive utilization; collaborate with sales to identify and advance expansion opportunities; serve as the internal voice of the customer to drive product improvements; monitor adoption data to identify risks and intervene proactively.
Seniority
Senior, hands-on IC with strategic ownership
