Learning Operations Consultant
Core
Own learning processes, solve complex problems, and improve learner experiences within an enterprise Learning Management System (LMS).
Role type
Learning Operations Consultant (senior IC)
Builds
Enterprise learning courses, pathways, and operational controls within the LMS
Domain
Corporate Learning & Development / LMS Administration
Required skills
LMS administration, process ownership, system troubleshooting, impact analysis, user acceptance testing, continuous improvement, stakeholder consultation
Preferred skills
Oracle LMS experience, learning design, business/HR/learning degree
Technologies
Oracle LMS, Shine platform
Responsibilities
Administer learning processes including deployments, allocations, enrolments, and records; Troubleshoot system and course issues; Maintain operational controls and documentation; Support LMS enhancements via impact analysis and UAT; Identify and deliver continuous improvement opportunities; Provide service and support to learners; Engage with learning teams, workforce, and vendors as stakeholders